Privacy Policy

We collect only what you give us or what you send us when you contact the brokerage:

• Contact details: your name, phone number and email address, when you send an inquiry, book a viewing, submit a property to sell or lease, or request one of our services.
• Property and request details: the listing you asked about, your message, your preferred viewing date and time, and any documents you upload for a service request, such as a copy of a title or a valid ID.
• Facebook and Instagram: when you message or comment on our Facebook Page or Instagram account, we receive your name or username, your account identifier on that platform, and the text of your message or comment.
• Text and email records: that a confirmation, reminder or alert was sent to you, and whether it was delivered.

Our public website has no user accounts. Only our staff sign in, and their sessions use cookies that are needed to keep them signed in.

• To answer your inquiry, arrange viewings and send you confirmations and reminders.
• To handle a sale, lease, service request or title transfer you asked us to take on, including tracking the steps and documents involved.
• To keep one record per person, so you are not asked for the same details twice and our agents can follow up.
• To reply to your messages and comments on Facebook and Instagram.

We use a small number of service providers, who process data only to provide their service to us:

• Amazon Web Services, which hosts the platform, stores uploaded files and sends our emails.
• Twilio, which delivers text messages.
• Meta (Facebook Messenger and Instagram), which carries the messages and comments you send us there.
• OpenStreetMap and Nominatim, which supply the maps and address search on our site; your location is not sent to us.

We do not sell personal data. Within 4C, only staff whose work needs a record can see it, and our agents see the records assigned to them.

You may ask us what we hold about you, ask us to correct it, or ask us to delete it. Some records, such as documents for a transaction we handled, may have to be kept where the law or the transaction requires it, and we will tell you if that applies.

To ask for deletion, follow the steps on our Data Deletion Instructions page. For anything else, write to inquiries@4crealty.com.

Our systems are accessed over encrypted connections, staff must sign in and are limited to what their role allows, and the access tokens we hold for our Facebook and Instagram accounts are stored encrypted. No system is perfectly secure, so if you believe your data has been misused, tell us at once.

We will update this page when our practices change and show the date of the latest update at the top.